Terms of Use and Service Agreement
These Combined Terms of Use and Service govern your access to and use of the Ghann Consulting website, content, resources, downloads, forms, booking pages, paid services, invoices, proposals, statements of work, payment links, and any related services provided by Ghann Consulting.
By accessing this website, downloading a resource, submitting a form, booking a call, joining an email list, approving a proposal, signing a statement of work, paying an invoice, paying a deposit, submitting payment through a payment link, or authorizing work to begin, you agree to these Terms.
If you do not agree with these Terms, do not use this website, submit information, book a call, purchase services, approve a statement of work, or pay an invoice.
1. About Ghann Consulting
Ghann Consulting provides marketing, consulting, strategy, content, advertising, automation, implementation, training, business development, and related professional services.
The Ghann Consulting website provides general educational and informational content related to marketing, business growth, content strategy, search engine optimization, answer engine optimization, artificial intelligence, automation, advertising, operations, and related topics.
The information on this website is not legal, financial, tax, medical, accounting, or professional advice specific to your business. You are responsible for how you use the information provided.
2. Website Content Is General Information Only
Content on this website is provided for general educational and informational purposes only.
Reading a blog post, downloading a guide, watching a video, joining an email list, using a template, submitting a form, or booking a call does not create a consultant-client, advisor-client, contractor-client, or agency-client relationship.
A paid client relationship is created only when both parties agree to paid services through an invoice, proposal, statement of work, contract, payment link, written agreement, or other written confirmation.
3. Services
Ghann Consulting provides services that may include, but are not limited to:
marketing strategy,
content strategy,
search engine optimization,
answer engine optimization,
copywriting,
content creation,
email marketing,
social media strategy,
advertising strategy,
automation setup,
consulting,
training,
website strategy,
funnel strategy,
lead generation strategy,
client acquisition systems,
implementation support, and
related marketing and business services.
The specific services for each project will be described in the applicable invoice, proposal, estimate, statement of work, contract, payment link, or written agreement.
Only the services expressly listed in the applicable written scope are included. Any service, task, revision, meeting, deliverable, platform setup, technical implementation, copywriting, design, automation, reporting, or support item not expressly listed is excluded unless agreed to in writing.
4. Acceptance of Scope
The client is responsible for reviewing the scope of work before payment.
Once the client signs, approves, or pays an invoice, proposal, payment link, statement of work, estimate, or written agreement, the scope is considered accepted.
Payment confirms that the client has reviewed and approved:
the services being purchased,
the project scope,
the fee,
the payment terms,
the refund terms,
the revision terms,
the delivery process,
the client responsibilities, and
these Terms.
5. Paid Services Are Governed by the Written Scope
Paid services are governed by the applicable invoice, proposal, statement of work, estimate, contract, payment link, written agreement, and these Terms.
If there is a conflict between these Terms and a signed or approved statement of work, the statement of work will govern the specific paid project, unless the statement of work expressly states otherwise.
Any service that is not included in the written scope is not included in the purchase.
6. No Refunds
All payments to Ghann Consulting are final and non-refundable, unless otherwise required by applicable law or expressly agreed to in writing by Ghann Consulting.
This includes, but is not limited to:
deposits,
retainers,
setup fees,
strategy fees,
consulting fees,
project fees,
implementation fees,
training fees,
subscription payments,
rush fees,
partial payments,
payments made by invoice,
payments made by credit card,
payments made by e-transfer,
payments made by ACH,
payments made by wire transfer,
payments made through Stripe,
payments made through PayPal, and
payments made through any other payment processor or method.
The client acknowledges that services may involve reserved time, strategy, research, planning, labour, intellectual work, access to proprietary methods, and opportunity cost. For this reason, payments are not refundable once made.
No refund will be provided because of:
a change of mind,
a change in business direction,
dissatisfaction based on subjective preference,
delays caused by the client,
failure to provide feedback, access, approvals, assets, or information,
a decision not to use completed work,
a decision to pause or cancel the project,
comparison to another client, vendor, campaign, designer, strategist, consultant, or project,
expected results not being achieved, unless expressly guaranteed in writing,
services being partially completed before the client cancels, pauses, delays, or disengages, or
the client no longer needing, wanting, or choosing to use the purchased services.
7. No Switching After Payment
Once an invoice is paid or a statement of work, proposal, estimate, contract, or payment link is approved, the client may not switch, transfer, exchange, substitute, credit, or reallocate the purchased services to a different project, offer, client, business, campaign, deliverable, platform, account, service package, or scope.
For example, the client may not pay for one package or project and later request that the payment be applied to a different package, business, account, service, campaign, or deliverable.
Any requested change to the scope must be submitted in writing and may require a new quote, change order, invoice, or statement of work.
Ghann Consulting is not required to approve scope changes, service switches, project substitutions, or payment reallocations.
8. Change Requests
Any work requested outside the original scope will be billed separately.
A change request may include, but is not limited to:
new deliverables,
additional revisions,
changes to the business, brand, offer, audience, or project direction,
changes to the platform, software, or account being used,
rewriting or redesigning approved work,
additional meetings,
additional research,
additional reporting,
requests caused by missing, late, inaccurate, or incomplete client information,
work required because the client changed their mind after approval, and
work required because of third-party platform changes, restrictions, errors, or delays.
No out-of-scope work will begin until approved in writing and paid, unless otherwise agreed to in writing by Ghann Consulting.
9. Client Responsibilities
The client is responsible for providing complete, accurate, and timely information, including all required access, logins, brand assets, approvals, feedback, files, content, business information, legal disclaimers, compliance requirements, and technical details.
The client is responsible for reviewing all work before use, approval, publication, implementation, or distribution.
The client is responsible for ensuring that all claims, offers, prices, legal statements, compliance language, health claims, financial claims, guarantees, testimonials, case studies, and industry-specific requirements are accurate and legally appropriate for their business.
Ghann Consulting is not responsible for delays, errors, missed deadlines, performance issues, or additional work caused by incomplete, inaccurate, delayed, or withheld client information.
10. Revisions
Revisions are included only if expressly listed in the applicable scope of work.
Revisions must relate directly to the original agreed scope. A revision does not include a new direction, new strategy, new offer, new audience, new service, new brand direction, new campaign, new platform, or new deliverable.
Revision requests must be submitted in writing within [5] business days of delivery, unless a different revision period is stated in the applicable statement of work.
If no written revision request is received within the applicable review period, the deliverable will be considered accepted.
After the revision period expires, additional changes will be billed separately.
11. Delivery and Acceptance
Deliverables may be provided by email, Google Drive, Dropbox, Canva, Notion, project management software, CRM, website platform, advertising platform, automation platform, shared document, video walkthrough, or another reasonable delivery method.
A deliverable is considered delivered when it is sent, uploaded, shared, published, transferred, or otherwise made available to the client.
The client must review delivered work within [5] business days, unless a different review period is stated in the applicable statement of work.
If the client does not identify specific in-scope deficiencies in writing within the applicable review period, the work will be deemed accepted.
General dissatisfaction, subjective preference, comparison to another project, or a request for a different creative direction does not mean the work was not delivered.
12. No Guaranteed Results
Unless expressly stated in writing by Ghann Consulting, Ghann Consulting does not guarantee any specific financial, marketing, sales, ranking, lead generation, advertising, conversion, revenue, traffic, engagement, business, or operational result.
The client understands that results depend on many factors outside Ghann Consulting’s control, including market conditions, budget, offer strength, audience demand, platform changes, client follow-through, sales process, pricing, reputation, website performance, product quality, customer behaviour, competition, timing, and third-party platform performance.
13. Cancellation by Client
The client may request to cancel a project in writing. Cancellation does not entitle the client to a refund.
If the client cancels, pauses, delays, fails to participate, fails to provide required information, or otherwise prevents completion of the project, all payments already made remain non-refundable.
If work completed or time incurred exceeds the amount already paid, the client remains responsible for paying the outstanding balance.
14. Payment Disputes and Chargebacks
Before initiating a chargeback, payment dispute, reversal, bank claim, or payment processor dispute, the client agrees to contact Ghann Consulting in writing and provide a good-faith opportunity to resolve the issue.
The written notice must include:
the invoice number,
the payment amount,
the amount disputed,
the specific service or deliverable at issue,
the specific reason for the dispute,
any supporting documentation, and
the resolution requested.
The client agrees not to initiate a chargeback or payment dispute for services that were authorized, purchased, started, delivered, partially delivered, made available, or performed under an agreed scope of work.
If the client initiates a chargeback or payment dispute without first following this dispute process, or if the chargeback is determined to be improper, unsupported, premature, or inconsistent with these Terms, the client agrees to reimburse Ghann Consulting for all related costs, including:
payment processor fees,
bank fees,
chargeback fees,
administrative time,
collection costs,
reasonable legal fees, and
any other costs incurred in responding to the dispute.
The client also agrees to pay an administrative dispute response fee of $500, to the extent permitted by applicable law. This fee is intended to compensate Ghann Consulting for internal time, documentation review, evidence preparation, administrative handling, and disruption caused by the dispute. It is not intended as a penalty.
15. Evidence of Service
In the event of a payment dispute, chargeback, legal claim, collections matter, or payment processor review, the client agrees that Ghann Consulting may provide relevant evidence to the payment processor, bank, card network, collection agency, legal representative, court, or other appropriate party.
This evidence may include:
signed agreements,
invoices,
payment records,
email communications,
text messages,
project notes,
file delivery records,
shared document history,
platform access logs,
meeting notes,
screenshots,
drafts,
completed deliverables,
revision history,
proof that services were started, performed, delivered, partially delivered, or made available, and
any other documentation relevant to the dispute.
16. Late Payments and Collections
Unpaid amounts are due immediately.
Late payments may be subject to interest at a rate of [2%] per month, or the maximum rate permitted by law, whichever is lower.
The client is responsible for all reasonable costs of collection, including legal fees, collection agency fees, administrative costs, court costs, and payment processor fees.
17. Intellectual Property
Unless otherwise agreed to in writing, Ghann Consulting retains ownership of all concepts, strategies, drafts, frameworks, processes, templates, systems, methods, and working files created before or during the project.
Once the client has paid all amounts owing, the client receives a limited license or ownership rights, as applicable, to use the final approved deliverables for the business purpose described in the applicable scope of work.
No rights transfer until full payment is received.
Ghann Consulting may reuse general knowledge, skills, ideas, frameworks, processes, and non-confidential methods developed or used during the project.
18. Website Intellectual Property
All content on this website is owned by Ghann Consulting or licensed to Ghann Consulting, unless otherwise stated.
This includes, but is not limited to:
website copy,
blog posts,
images,
graphics,
videos,
PDFs,
downloads,
templates,
frameworks,
course materials,
lead magnets,
email content,
branding,
logos,
layouts,
strategy documents, and
other original materials.
You may view, download, and print website materials for your own personal or internal business use only.
You may not copy, reproduce, sell, resell, distribute, publish, modify, scrape, repurpose, upload, claim as your own, or use website content for commercial purposes without written permission from Ghann Consulting.
You may not use any content from this website to train, fine-tune, develop, or improve artificial intelligence systems, automation tools, datasets, or competing services without written permission from Ghann Consulting.
19. Free Resources and Lead Magnets
This website may offer free resources, templates, checklists, guides, PDFs, webinars, trainings, downloads, or other materials.
Free resources are provided as-is.
Ghann Consulting makes no guarantee that free resources will be complete, error-free, up to date, suitable for your business, or legally compliant for your specific industry.
You are responsible for reviewing, adapting, and using any free resource appropriately.
Ghann Consulting may change, remove, restrict, or discontinue any free resource at any time.
20. Email Marketing and Communications
When you submit your email address through this website, you may receive emails from Ghann Consulting, including educational content, marketing updates, offers, resources, event information, and service-related communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting Ghann Consulting directly.
21. Privacy
Your use of this website is also governed by the Ghann Consulting Privacy Policy.
If this website collects personal information through forms, bookings, purchases, analytics, newsletter signups, downloads, cookies, or other methods, that information will be handled according to the Ghann Consulting Privacy Policy.
You should review the Privacy Policy here.
22. Testimonials, Examples, and Case Studies
Testimonials, examples, and case studies shown on this website represent individual experiences.
They are not guarantees that you will experience the same or similar results.
Some testimonials may be edited for length, grammar, or readability, but the meaning will not be intentionally changed.
23. Third-Party Links
This website may include links to third-party websites, platforms, tools, software, social media accounts, payment processors, scheduling tools, email platforms, or other external resources.
Ghann Consulting does not control third-party websites and is not responsible for their content, privacy practices, terms, security, accuracy, availability, or performance.
Clicking third-party links is at your own risk.
24. Third-Party Tools and Platforms
This website may mention or use third-party platforms, including but not limited to Google, Meta, LinkedIn, TikTok, Shopify, WordPress, Squarespace, Canva, HubSpot, GoHighLevel, Make, Zapier, Stripe, PayPal, Mailchimp, Klaviyo, Calendly, Google Analytics, or other platforms.
Ghann Consulting is not responsible for platform downtime, changes, account restrictions, rejected ads, algorithm updates, billing issues, lost access, technical errors, or policy changes from third-party providers.
25. Prohibited Use
You agree not to use this website to:
violate any law,
infringe intellectual property rights,
copy or scrape website content,
upload malware or harmful code,
attempt unauthorized access to website systems,
interfere with website security,
impersonate another person or business,
submit false or misleading information,
harass, abuse, threaten, or defame others,
spam, scrape, mine, or harvest data,
use website content to build a competing product or service, or
use the website in a way that could damage Ghann Consulting.
Ghann Consulting may restrict or block access to the website if these Terms are violated.
26. User Submissions
If you submit information through this website, including forms, comments, applications, surveys, testimonials, feedback, reviews, or messages, you confirm that the information is accurate and that you have the right to submit it.
You grant Ghann Consulting permission to use, review, store, and respond to your submission for business purposes.
You are responsible for ensuring that your submission does not contain confidential, unlawful, infringing, false, or harmful content.
27. Portfolio Rights
Unless the client requests confidentiality in writing before the project begins, Ghann Consulting may reference the client’s business name, project type, general results, testimonials, public-facing work, and non-confidential deliverables in its portfolio, proposals, website, social media, case studies, or marketing materials.
Confidential information will not be shared publicly without permission.
28. Confidentiality
Each party agrees to keep confidential information private and not disclose it to third parties, except where required to complete the services, comply with law, respond to a payment dispute, collect unpaid amounts, or enforce these Terms.
Confidential information does not include information that is publicly available, already known, independently developed, or received from another lawful source.
29. Website Availability
Ghann Consulting does not guarantee that this website will always be available, secure, uninterrupted, or error-free.
The website may be updated, suspended, restricted, or discontinued at any time without notice.
30. Limitation of Liability
To the maximum extent permitted by law, Ghann Consulting will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.
The maximum liability of Ghann Consulting for any claim related to paid services is limited to the amount paid by the client for the specific service giving rise to the claim.
For website use, free resources, downloads, templates, third-party links, and general informational content, your use is at your own risk.
31. Indemnification
The client agrees to indemnify and hold harmless Ghann Consulting from claims, damages, losses, liabilities, costs, and expenses arising from:
the client’s business operations,
the client’s products or services,
inaccurate information provided by the client,
claims made in marketing materials approved by the client,
legal or regulatory issues related to the client’s industry,
the client’s use of the deliverables,
third-party platform issues,
the client’s breach of these Terms,
the client’s use of website content,
information submitted by the client, and
the client’s use of free or paid resources.
32. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, unless another jurisdiction is expressly stated in the applicable statement of work.
The parties agree that any legal proceeding will be brought in the courts located in Alberta, Canada, unless otherwise required by applicable law.
33. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will remain in effect.
34. Entire Agreement
These Terms, together with the applicable invoice, proposal, statement of work, estimate, contract, payment link, or written agreement, form the entire agreement between the client and Ghann Consulting.
These Terms replace any prior discussions, messages, calls, or understandings unless expressly included in the written scope.
35. Electronic Agreement
The client agrees that electronic signatures, email approvals, text approvals, payment of an invoice, payment through a payment link, or written confirmation by digital means are valid forms of acceptance.
Payment of an invoice confirms acceptance of these Terms.
36. Changes to These Terms
Ghann Consulting may update these Terms at any time.
Your continued use of the website after changes are posted means you accept the updated Terms.
For paid services, the version of the Terms in effect at the time of payment or approval will apply, unless otherwise agreed to in writing.