This Privacy Policy explains how Ghann Consulting (“we,” “us”) collects, uses, discloses, and protects personal information when you visit jameelaghann.com (the “Site”), contact us, book a call, subscribe to emails, or purchase products or services.
1. Personal information we collect
A) Information you provide to us
We may collect information you submit, such as:
- name, email address, and phone number
- business name, website URL, role, and industry details
- information you include in forms, questionnaires, or messages
- billing details (payment card data is typically handled by our payment processors and not stored by us)
B) Information collected automatically
When you use the Site, we may automatically collect:
- IP address, browser type, and device identifiers
- pages viewed, clicks, and referring and exit pages
- approximate location (city or region inferred from IP address)
- cookie and similar tracking information
C) Purchases, scheduling, and communications
If you buy from us or book with us, we may collect:
- order details and purchase history
- appointment details, intake answers, and communications
- transaction status (paid, refunded) and invoice references
2. How we use your information
We use personal information to:
- provide and improve the Site, products, and services
- respond to inquiries and provide customer support
- deliver digital products or services you request
- process payments and prevent fraud
- send administrative messages, such as confirmations and updates
- send marketing emails where permitted by law (see Section 4)
- analyze performance and improve our marketing and website experience
3. Cookies and tracking technologies
We may use cookies and similar tools for:
- essential site functionality
- analytics, to understand how people use the Site
- advertising and remarketing
You can control cookies through your browser settings. Where the Site shows a cookie banner or consent option, you can also manage your preferences there.
4. Email marketing and unsubscribing (CASL)
If you subscribe or otherwise consent to receive marketing emails, you can unsubscribe at any time using the link in the email footer. We process unsubscribe requests as required under Canada's Anti-Spam Legislation (CASL).
5. How we share information
We may share personal information with:
- service providers who help operate the Site and our business, such as hosting, analytics, email delivery, scheduling, payment processing, and customer support tools
- professional advisors, such as legal and accounting, as needed
- authorities if required by law or court order, or to protect rights or safety
We do not sell your personal information.
6. International transfers
Our service providers may process or store information outside Canada, including in the United States. When that happens, your information may be subject to the laws of those jurisdictions.
7. Retention
We keep personal information only as long as needed for the purposes described above, and as required by law or legitimate business needs, such as accounting records.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. Your privacy rights (Canada)
Depending on your location and applicable law, you may have the right to:
- request access to personal information we hold about you
- request corrections
- withdraw consent where we rely on consent
- ask questions or challenge our compliance
To make a request, contact us using the details in Section 13.
10. Children's privacy
The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children.
11. Third-party links
The Site may link to third-party sites. Their privacy practices are governed by their own policies, not ours.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do.
13. Contact
For questions or requests about your personal information, use the contact form or email [email protected].
Privacy contact: Jameela Ghann, Calgary, Alberta, Canada.